Returns & Exchanges

We endeavour to complete the order to the customer’s specification but are unable to take responsibility for non-confirmed incorrect orders.

Hollou Sports Ltd should be notified within 14 days of receipt of order of any shortages, damage or errors within the order. 

If the Customer wishes to return Products then such Products will be accepted at the discretion of Hollou Sports. Where Hollou agrees to the return, the products must not be customised and in the condition they were received.  An inspection by our customer service department will take place prior to any refund or exchange.  The Customer must obtain a Return Form from Hollou and enclose this when returning the Products. The Customer will be credited with the Price Paid for the Products only.

Products damaged by customer wear or use, however minor will not be exchanged or refunded. Customised products supplied in accordance with your order acknowledgement and customisation sheets which are confirmed by the customer are non-returnable.

If the specified style, size and quantity is supplied, Hollou Sports Ltd will not accept any costs involved in exchanging the product.  A payment and confirmation link for return postage this will be sent via email once the goods have been returned.  Additional payment may be required if exchanging goods for larger sizes, different products or posting outside mainland UK. All costs incurred against incorrectly ordered goods will be the responsibility of the customer.

Customers must contact Hollou Sports Ltd prior to returning an item to be advised of the returns policy.

When returning an item please include a copy of our Returns Form which can be found on our website under the heading Downloads. Or enclose a covering letter quoting the order reference number and the reason for return.

Every effort is made to ensure goods bought from Hollou Sports Ltd are of excellent quality. Should there be an issue with quality then Hollou Sports reserve the right to return the item to the original manufacturer for inspection before deciding on relevant action.

Cancellation of Orders

Please see our Terms & Conditions for full details.

Orders can be cancelled prior to despatch but any items already customised must be paid for.

Customisation

We will use our best endeavours to obtain the closest possible match to artwork supplied to Hollou Sports r Ltd. Please be aware due to the heat application of the printing materials to the garment shade variants may occur when printing on to different colour garments. Therefore, we cannot accept any responsibility for any variation in colour of the finished print. Any file/artwork submitted to Hollou Sports Ltd which requires exact pantone colours will be printed as near as the printing process allows.